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Episode #21 - Paul Carroll - Workers' Compensation Staffing & Innovation
What does the staffing shortage and work-from-home mean for workers' compensation?
Insurance Thought Leadership Editor-in-Chief Paul Carroll brings light to a staffing shortage in workers' compensation, and ways technology can both help and harm the industry. He explains the dilemma of reducing at-home injuries, and the fine line between at-home risk management and surveillance. Paul also dispels misconceptions about healthcare AI, and explores some of the ethical applications of machine learning.
Paul is the Editor-in-Chief of Insurance Thought Leadership, a digital publishing platform that is a catalyst for change in insurance and risk management. Paul is also the co-founder of and partner with the Devil's Advocate Group, a strategy consulting boutique. He spent 17 years as a reporter and editor at the Wall Street Journal. He was nominated twice for a Pulitzer Prize and was a finalist in 1996.

Guide: How One External Peer Review per Provider Each Year Can Transform Quality in FQHCs and Rural Hospitals
External peer review reduces bias, improves patient safety, eases staff burden, and strengthens compliance—just one review per provider/year.
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Why and How to Introduce External Reviews into a Patient Safety or Quality Improvement Program
External peer reviews reduce bias, fill specialty gaps, ease admin burden, and boost quality—key for FQHCs, rural sites, and high-risk care.
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Understanding HRSA Performance Measures: What They Are and Why They Matter for Health Centers
HRSA performance measurements help health centers track critical metrics—driving quality care, funding, and community impact.
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